What our clients think...
TEAM DEVELOPMENT COURSES
“I would highly recommend Emma for team building and facilitative work. She relates particularly well to Health Care staff as she is able to communicate a great deal of empathy to staff who have faced personal and service challenges. Emma has helped a large number of staff in my organisation to recover their confidence after a very difficult service reorganisation. She very quickly helped staff to come to terms with the painful loss of their previous roles and provided the expert facilitation which has helped the new teams to embrace new opportunities.”
Frances Jones, Head of Midwifery, The Aneurin Bevan Trust
“I went to ecf because I wanted a bespoke management training course for our organisation, and it’s been brilliant. The agenda for each session is directed by us; within that, Emma sets activities and exercises for the team to complete, and uses her vast understanding of team development to draw out insights into our interactions. It’s really made us gel as a team and develop a common understanding of what we do; it’s been very successful.”
Caroline Phipps, Director, Drugaid
“Emma’s skills as a team development facilitator are second to none. She is very focused on getting to the nub of the issue, on challenging the team to address the issue in a positive way, and about identifying very specific outcomes from each sessions, so that the team comes away feeling very clear about how to progress. I don’t think I’ve ever come across a better facilitator; she really is first class.”
Nick Skinner, Team Manager, Adult and Disability Services, Rhondda Cynon Taff
“Working with ecf has definitely been beneficial. It’s galvanised the team to think more positively around issues and to approach work as a team in a more considered way. People are more relaxed in their own skins now, and want to take on more responsibility, which has meant that I can pull back as a result.”
Nick Skinner, Team Manager, Adult and Disability Services, Rhondda Cynon Taff
“Emma is very approachable and engaging, our team feel comfortable and relaxed around her, and are willing to share their issues and concerns openly. The sessions are highly interactive with a good balance between hard and soft activities, theories and technique.”
Sian Jones, Project Manager, Action for Children, Rhondda Cynon Taff
ESSENTIAL COURSES
Equal Opportunities and Diversity
“The session was extremely interactive and the 4 hours flew! Even the most cynical amongst our group agreed that it had made us re-examine our own behaviour and beliefs and gave us ‘food for thought’. The delivery and content of the training was excellent and we would certainly use ecf again.”
Julie Smith, Administration & Development Manager, Headway Cardiff, Rookwood Hospital
“Emma is a great presenter. We tend to attract a large and diverse audience, and Emma makes sure that everyone takes away a management technique they can use. She gets the audience engaged in interactive exercises, asking them to dig deeper and make the session relevant for their individual businesses. We’ve asked her back to present time and time again, and her sessions are always well attended. I wouldn’t hesitate to recommend her to anyone; I think she’s excellent at what she does.”
Joanne Braham, Development Manager, Caerphilly Business Forum
Communication Skills and Networking
“I would like on behalf of the committee of the South Wales Junior Chamber of Commerce to thank you for your excellent presentation on communication and networking. It went down very well with everyone who attended and those I spoke to afterwards really enjoyed the interactivity of the session. Thank you”
Robin Hall Chairman, South Wales Junior Chamber of Commerce
Managing Pressure and Stress
“The training provided was highly relevant to the nature of stress in the public sector. The members of the team went away with valuable tools and a significant number of those that attended the course have followed up the training with further requests for stress management. In addition the delivery was competent, lively and extremely engaging. This was a valuable morning’s work and highly recommended.”
Alan Wilson, Training Manager, Social Care training Centre, Blaenau Gwent
“All aspects of the course were totally relevant to the situations in which we find ourselves, as support workers and care workers. The information was well presented and enjoyable and the whole team enjoyed Emma’s infectious enthusiasm. I particularly liked the way Emma gave positive feedback to contributions. The day left me looking forward to practising better techniques.”
Chris Ramus, Team Manager, Action for Children, Blaenau Gwent
“Emma has some really practical, achievable strategies in regard to well being and stress management. She listens well and understands the realities of juggling work and family life. Her positive energy and love for life is inspirational!”
Vanessa Priestley, Head of Dept, Glan Taff Comprehensive, Cardiff
COACHING
“ecf has worked with our people to develop their ability to rationalise issues, to focus on effectiveness at work, and to have the confidence to recognise and work to their strengths. It’s a very self-empowering process, focusing on the extent to which you can solve problems yourself.”
Elin Pinnell, Partner, Capital Law
“As a coach, Emma is very business-focused and professional, and at the same time is someone who it’s easy to warm to and be open with. She asks intelligent questions which maintain my focus on clarifying the heart of issues, and helps me to identify routes and solutions to short and long-term goals. I and my business have benefited greatly from working with ecf.
Sara Lewis, Operations Manager, Dragonfly Training
“Working with Emma as a business coach has changed my life. I get to moan about all my problems for an hour, and yet, that hour always turns out to be incredibly productive.”
Caroline Phipps, Director, Drugaid
ACTION LEARNING TRAINING
"I very much enjoyed the day. It really helped me to understand better how I can understand someone and help them to change. The techniques you showed us go against our instincts to interject. Listening is a gift I think! I thought the day was spot on and I would not change a thing."
Ian Smart, Director, Alexander-ecc
Its impressive how focused and confident the group can be in addressing problems - however big or small”
Jan Stanton, Action for Children